Ocean Trail Ltd is the sister company of Avensys Ltd. Born from a love and passion for all things outdoors and camping.

See here for more information.

Campervans and Motorhomes can be rented for a minimum of 3 nights

All drivers must be between the age of 25 and 75, have at least 2 years driving experience, have no current traffic convictions or endorsements except minor ones, have no more than 6 points (as two separate 3 point penalties) on the driving licence and have not been involved in more than one accident in 3 years.

All of our vehicles can be driven on a standard car licence.

All drivers will need to provide one piece of photo ID such as your driving licence and plus two forms of identification which must be two of the following - utility bill, bank statement, credit card statement, mortgage statement or council tax bill that matches the driving license address and is dated within the three months of the hire commencement

It is vital that we perform a DVLA check for any endorsements for UK licence holders.

You must provide the requested ID before a vehicle can be released to you. If you are unsure what to supply, please check with us. We will send an email two weeks before your hire requesting the above information so that the checks can be completed prior to your hire.

YOU MUST supply the above documentation as failure to do so may invalidate your hire.

If you have not used the DVLA check system before, you can access through the DVLA website:

https://www.gov.uk/view-driving-licence

Yes, additional drivers are charged from £5 per day each, subject to insurance approval.

Yes. We do not limit the mileage on our vehicles, but we do request that our hirers are sensible with the hours driven so as not be driving tired.

We accept all major credit/debit cards except American Express. You will need a credit card for your pre authorised security deposit (this is a standard practice used by hotels etc, no money is physically taken from your card, subject to the safe return of your campervan).

A booking deposit of 30% of your hire total is required to reserve your campervan.

This can be paid by most major credit and debit cards. Unfortunately, deposits are non-refundable.

Please note that bookings made within a month of travel must be paid in full.

A damages deposit of £1,000 (Up to £1,500 for non-UK Licence holders) will be required when you collect your vehicle. We will make a pre-authorisation on your credit for the value of £1,000 (Up to £1500 for non-UK Licence holders) to cover any potential damage to the vehicle and/or equipment as outlined in our terms and conditions, charges apply to each occurrence.

A minimum handling fee of £25 (Plus VAT) may be charged for events such as having to administer repairs, refueling and forwarding traffic and parking penalties.

Collections and returns are any day Monday-Friday excluding Bank Holidays, times as follows:

Collections 1:00pm - 5:00pm

Return 9:30am - 11:00am

We will arrange an exact collection time with you in the week prior to you hire.

When you come to collect your vehicle, we will give you a full induction. Each campervan & motorhome also has an information manual written by us with all the basics and a full manufacturer’s handbook with more details.

Please allow at least 45 minutes when you collect your campervan so that we can give you a full guided tour of your campervan and complete all the paperwork necessary.

We welcome well behaved pets, they are allowed in several of our vehicles, please check the website or ask for more details.

Dogs can be added to your hire in the booking process.

We charge an additional cleaning fee £35 per dog with a maximum of two dogs allowed.

If you are expecting to stay in your campervan without driving for more than 36 hours then we recommend you book an electric hook up to charge and maintain the leisure batteries. Connecting the hook up lead is very simple and full explanation of the electrical systems is provided before you leave.

Yes. Subject to government travel advise, all of our vehicles can be taken to Europe, please add the ‘European pack’ to your booking. This will include all documentation and safety equipment required for the countries that you are travelling in. Please contact us if you require further information.

Yes, customers can leave one vehicle with us for the duration of the Campervan / Motorhome hire.

Vehicles are left at the owner’s risk.

The closest stations are Three Bridges, Gatwick Airport or Crawley. All of which are a short bus or taxi journey away.

Unfortunately, we cannot meet you at Gatwick, however there are regular buses or we are only a short taxi journey away.

Yes, all of our vehicles have rear seatbelts.

Isofix child seats can be used in the VW California Oceans and the Ocean Trail Campervans, seatbelt child seats in the Motorhomes.

Child booster seats can be hired at a cost of £35 per hire.

The cancellation fees are based on a percentage of the total rental amount, including any extras.

The cancellation percentage will be applied as below:

- more than 8 weeks prior to departure 10% retained,
- less than 8 weeks and more than 4 weeks prior to departure 30% retained,
- less than 4 weeks and more than 2 weeks prior to departure 75% retained,
- less than 2 weeks prior to departure 100% retained.

We advise all hirers to take out their own holiday insurance to cover any eventualities.

Yes, a standard insurance excess applies of £1000.

You may wish to protect yourself in the event of a 3rd party Road Traffic Collision by taking the optional Collision Damage Waiver (CDW) which reduces the excess to £350. This costs £199 and can be added to your hire at any time prior to collection.

This also covers windscreen and tyre damage but excludes any accidental damage (ie ripped seats or reversing into a post) where the £1000 excess will still apply.

You can also purchase a third party CDW, please note that we cannot recommend a supplier for this and we advise that you read the small print thoroughly to see what will be covered.

Refund protection is available to purchase at the time of booking. This option enables you to get a full refund of the purchase price should you or anyone in the party be unable to attend due to:

- Injury or Illness happening to you, or a member of your immediate family (read coronavirus guidance here).

- Adverse weather including snow, frost, fog or storm where the Police or Government have issued travel warnings.

- The mechanical breakdown, accident, fire or theft enroute of a private vehicle taking you to the booked holiday.

We strongly recommend that separate travel insurance is taken out to cover you and your belongings during your trip.

All of our vehicles have full breakdown cover both in the UK and Europe. Full instructions of what to do in the event of a breakdown, and terms and conditions are provided in the vehicle handbook for you.

Fees may apply for call outs for human error, eg. Lockout or lights left on, use outside of contracted area of use, or damage caused by negligence. Fees for excess towing and recovery may also apply at our discretion. We will endeavour to get you back on the road with the minimum of inconvenience, however delays from appointed service providers may occur during peak periods.

We will not be liable for consequential losses or expenditure as a result of failure to provide a vehicle due to unforeseen events, such as delays, repairs, accidents, roadside assistance, third party damage or effects of weather. Our agents VW and the AA are designated to provide assistance and support in such circumstances as per the terms and conditions of the vehicle handbook. It is therefore essential that you also take your own private insurance to cover any additional expenses such as hotels and/or vehicle hire should this go beyond the terms of the AA and VW customer services

Smoking or Vaping of any kind is banned in or near our vehicles/awnings.

There will be a deduction from your security deposit should there be evidence of smoking having taken place within the vehicle upon its return to us.

All vehicles will be supplied with a full tank of fuel.

Customers are required to return vehicles with a full tank of fuel.

If vehicles are returned without a full tank of fuel a £30 service charged along with the cost of fuel will be applied.

We can supply bedding in the form of premium sleeping bags as an option.

These are £15 for per single and £25 for per double, they are brand new and you have the option after the hire to either keep the sleeping bag(s) or to donate to a local homeless charity through us.

Please add to your order, or contact us to have these added. 

Yes, we allow all of our vehicles to be taken to festivals.

Please ensure you book the correct type of pitch for the vehicle you are taking and where possible you should book electric hook up.  As with all of our hires, the vehicle will need returning in the same condition you took it in, we supply a cleaning kit for this. 

Please contact us if you are unsure or have any queries. 

We aim to resolve complaints within 21 days of receipt.

Complaints must be made by either emailing info@oceantrail.co.uk or writing to:

Ocean Trail, Avensys House, Fleming Way, Crawley, RH10 9JY.

Complaints will only be handled if received within 28 days of the hire period ending.

In the event of an unsatisfactory response to your complaint you may contact the BVRLA (British Vehicle Rental and Leasing Association) of which Ocean Trail is a member. The BVRLA will only investigate a complaint once the above procedure has been followed, they will then provide you with an independent free conciliation service.