Shipping & Returns: Online Orders

Terms & Conditions Of Sale

Delivery

Online orders over £50 and under 30 kg will be delivered by DPD UK or DHL free of charge.

Online orders under £50 will be delivered by DPD UK or DHL for £3.95.

Online orders over 30 kg (large items) can be delivered in a 15-mile radius free of charge direct from our superstore. Alternatively, these items can be collected.

Delivery to the Isle of Man, the Isle of Wight, the Scottish Highlands & Islands, Northern Ireland, or the Channel Islands may incur an extra charge— please contact us for a quotation.

We aim to process orders the same day and will contact you if, for any reason, your item is out of stock or delayed and offer you either a new delivery date or a refund.

No Quibble Guarantee

To ensure your peace of mind, we offer a 14-day exchange or money-back guarantee on all purchases (excluding any shipping costs). If you change your mind, return the unused item(s) in their original packaging accompanied by the receipt/invoice, and we will be pleased to offer you an exchange or refund — no hassles, for your total peace of mind. We recommend that you return the goods to us using an insured carrier, as they are your responsibility until they reach us.

Prices & VAT

All prices on the shop site are in GBP sterling and include VAT at 20%, except for gas, which is charged at 5%.

Payment

Payment can be made securely using one of the following methods: credit and debit cards, including MasterCard & Visa.

Guarantee

All our products are guaranteed against manufacturing defects for 12 months from date of purchase, unless otherwise specified. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after inspection of the item.

Availability

We aim to hold all items in stock; however, should an item be more popular than we expected, there may be occasional delays when ordering. If this does occur, then an advice note will be attached to your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost.

Part Delivery/Damaged Goods

All your goods should arrive in perfect condition; however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 48 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact; we will not accept responsibility for any additional expenses incurred due to late or incomplete deliveries.

Returns Procedure

All goods returned must be clearly labelled and have full documentation enclosed, including the reason for return. All returnable goods must be reported to the company. Goods returned without any notice will not be accepted. Carriage charges are non-refundable, unless the goods are faulty or unfit for their purpose. In this case, a member of our customer services department will arrange for the collection of the goods through our carrier.

Statutory Rights

These terms and conditions do not affect your statutory rights as a customer.